Grand Riviera Princess | Playa del Carmen ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, Mexico, 77710

“Nestled right by the beach, this hotel offers beautiful ocean views and easy access to sun and sand.”view full review

Grand Riviera Princess is a 5-star family-friendly hotel featuring 674 rooms and extensive facilities set against a stunning beach backdrop. Amenities include multiple pools, a comprehensive gym, and nine bars, providing a diverse range of experiences for guests of all ages. The hotel combines comfort with luxury, ensuring an enjoyable stay in the vibrant surroundings of the Riviera Maya.

Rooms & Amenities

Rooms at Grand Riviera Princess feature elegant designs and spacious layouts, including options with direct pool access. Family Club Deluxe Junior Suites cater specifically to families and offer additional services for an enhanced experience. Each accommodation is equipped with luxury amenities, such as minibars, flat-screen TVs, and private bathrooms.

Dining Options

Dining options include a variety of buffets and seven thematic restaurants, serving cuisines from Mexican, Swiss, and Italian to Asian delicacies. The all-inclusive plan allows guests to enjoy meals at multiple venues, offering diverse culinary experiences. Three of the restaurants cater specifically to seafood lovers.

Leisure and Activities

Leisure activities are abundant, with twelve pools, including children's pools and an exclusive pool for the Family Club. Guests can partake in water sports, tennis, and themed entertainment shows. The resort also hosts a mini disco and craft clubs for children, ensuring a variety of activities for family enjoyment.

Services & Events

Grand Riviera Princess provides various services including personalized concierge and babysitting, with staff trained in first aid to ensure safety for all guests. The hotel is also well-equipped to host events, offering multiple function rooms for family gatherings and business meetings. A shuttle service connects guests to the nearby center of Playa del Carmen.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Junior Suite

2 persons

56 m²

1 King-size bed and 1 Sofa bed

Shower

Bathtub

room details

Family Club Room

2 persons

58 m²

1 King-size bed

Shower

Bathtub

room details

Deluxe Junior Suite Pool Access Only 13 years old

2 persons

56 m²

1 King-size bed and 1 Sofa bed

Shower

Bathtub

room details

Laguna VIlla Suite Adults Only 18 years old

2 persons

65 m²

1 King-size bed and 1 Sofa bed

Shower

Bathtub

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Playa del Carmen 6.3 km

Airports

Aeropuerto de Playa del Carmen (PCM) 9.9 km

Cancun (CUN) 50.5 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Variety

During our stay, I was impressed by the range of dining options available. The all-day buffets offered multiple choices for every meal, and I particularly enjoyed the themed nights. The A La Carte restaurants were a highlight, especially the Miso Japanese restaurant where we experienced fantastic interactions and service. Dining here was definitely a pleasure and exceeded my expectations.

Leo2024. Canada, Read full review on

Relaxing Spa Experience

I treated myself to a massage at the resort's spa, and it was one of the best I've ever had. The ambiance was serene, and the staff was attentive. My therapist, Antonio, did a fabulous job, easing all my tension away. I left feeling rejuvenated and couldn't recommend the spa enough!

Jennifer123. United Kingdom, Read full review on

Fun for Kids

The children's pool at the resort was fantastic! My kids spent hours there, enjoying the slides and splashing around. The children's area was well supervised and provided a safe environment for them to play while I relaxed nearby. They had such a great time that it made our family vacation truly nice.

Hudson89. Australia, Read full review on

Great Sport Facilities

I was pleasantly surprised by the extensive sports facilities on-site. I participated in HIIT classes and enjoyed tennis sessions. The trainers were knowledgeable and provided great motivation. The large gym was well equipped, making it easy to maintain my fitness routine while on vacation. It was a great way to start each day!

Steven98. USA, Read full review on

What’s included

General

Smoking allowed in designated areas
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser

Sports & Fitness

Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Tennis court
Billiard tables
Darts
Table tennis
Archery
Sports trainer

Guest Parking

Dryer

Services

Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Board games
Children's menu
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Dryer

Media

Flat-screen TV
AM/FM alarm clock

Location

Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, Mexico, 77710

Map view

Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, Mexico, 77710

City landmarks

Landmark

Quinta Avenida

6.5 km

Landmark

Playa

1.2 km

Beach

Xcalacoco

2.0 km

Landmark

Punta Bete

960 m

Beach

Point Esmeralda

3.2 km

Golf Course

El Camaleon Golf Course

1.9 km

Landmark

Punta Venado

3.1 km

Golf Course

Grand Coral Golf Riviera Maya

2.4 km

Beach

Grand Coral Beach Club

2.5 km

Beach

Punta Esmeralda Beach

3.2 km

Landmark

Go Natural Explorers

3.3 km

Landmark

Church of Guadalupe

4.2 km

Landmark

Playa Publica 88

3.8 km

Gallery

Galeria Luis Sottil

4.0 km

Landmark

28 de Julio Square

3.8 km

Museum

Zona Arqueologica Tulum

3.8 km

Landmark

Xca-Ha Park

3.8 km

Landmark

Punta Venado Bike Park

4.0 km

Gallery

Amate Gallery

4.0 km

Landmark

Kingdom Hall of Jehovah's Witnesses

4.1 km

Event hall

Salon Tres Rios I

4.5 km

Landmark

Cenote Misterio Maya

4.7 km

Landmark

Dive Sites

4.6 km

Landmark

Xavage Park by Xcaret

4.8 km

Landmark

La 5ta Hacienda

5.1 km

Gallery

Tierra Huichol

5.2 km

Gallery

La Galeria de Playa Art Gallery

5.7 km

Landmark

Caminarte

5.7 km

Landmark

Galeria Lamanai

5.8 km

Gallery

Riviera Art Gallery

5.9 km

Nearby

Punta Bete

910 m

Restaurants

La Brasserie

1.2 km

El Limonar 1 Dentro del Hotel The Fives

Oka - Sushi Bar

1.2 km

Predio El Limonar fraccion 2

Restaurante Skylights

1.0 km

Prolongacion 5ta Avenida Mza 20 Lote 006

Reviews and Ratings

Reviews from guests about their experience.

Isabella

United Kingdom, January 2025

7.4/10

I had a good time at this hotel, especially with my family. The resort itself is expansive, offering a mix of lively and quiet pools. The rooms were clean and spacious, but the dining experience fell slightly short in terms of flavor. Overall, while I enjoyed my stay, some aspects could be improved for a more enjoyable experience.

Rooms

8.0

The rooms were clean, spacious, and maintained brilliantly.

Service

7.0

The staff worked hard to keep everything clean and provided decent service, but they seemed a bit overwhelmed at times.

Location

8.0

The resort is quite large, giving you plenty of space to explore, although it can feel a bit overwhelming due to its size.

Dining

6.0

The dining options were more about quantity than quality, but we did find some enjoyable meals.

Facilities

8.0

The resort had a range of pools, some quieter than others, which was a nice touch.

Alex

United Kingdom, November 2024

8.2/10

This hotel was an amazing getaway, with a stunning beach and well-maintained grounds. The cleanliness was top-notch, and the room was spacious and luxurious. While the buffet dining was plentiful and the options were diverse, a few of the specialty restaurants fell short of expectations. The staff was very friendly, but some service aspects could have been improved, like handling large party reservations. Overall, it was a fantastic stay with great activities.

Rooms

9.0

The room was spacious, clean, and luxurious, with excellent air conditioning to cool off after a long day.

Service

7.0

Staff provided very friendly and attentive service, though some were a bit rigid with reservations.

Location

10.0

The hotel is located right by the beautiful beach, which was just perfect for relaxing and swimming.

Dining

7.0

The buffet had great variety and was always hot, but the dining reservations at specialty restaurants could be a hassle.

Facilities

8.0

The pool area and entertainment options were enjoyable, especially with fun activities like foam parties and aqua aerobics.

Jackson

United Kingdom, November 2024

7.8/10

We had a fantastic time at this large resort! It offered so much space and plenty of options when it came to pools and dining. The rooms were spacious and well-maintained, but the food could use a bit more flavor. Despite some hiccups with service at the a la carte restaurants, we enjoyed our stay overall.

Rooms

9.0

The rooms were clean, large, and well maintained, with great shower pressure.

Service

7.0

While the bartenders were amazing and attentive, the service at the a la carte restaurants was a bit slow and could use improvement.

Location

8.0

The resort occupies a great area with access to various amenities, but be prepared for some walking as it's quite expansive.

Dining

6.0

The food at the buffets was mediocre, but some a la carte restaurants like the Japanese one were enjoyable despite the service delays.

Facilities

9.0

The numerous pools catered to both quiet relaxation and lively fun, and the overall cleanliness of the resort was impressive.

Jacob

United Kingdom, October 2024

8.2/10

We had a wonderful stay at the Platinum area, enjoying its private pool, bar, and easy access to the beach. The jacuzzi in our room was a fantastic surprise, and the food options were decent overall, though some dining experiences fell short. The beach and pool areas were lovely, but the food quality could be improved for a better overall experience.

Rooms

9.0

Our room was spacious and included two jacuzzi tubs, one in the bathroom and another on the balcony, which added a luxurious touch to our stay.

Service

8.0

The service was generally attentive, especially in the Platinum area where we received room service and drink service by the pool.

Location

9.0

The location was great with the Platinum area close to both the main pool and the beach, making it convenient for relaxation.

Dining

7.0

While the breakfast buffet was nice, some sit-down restaurants did not meet our expectations. The Chill Out Zone offered the best food experience.

Facilities

8.0

The facilities, especially the Platinum pool and beach area, were well-kept and offered nice amenities, but we faced some challenges with sunbed availability.

Christian

United Kingdom, October 2024

8.2/10

My stay was quite pleasant overall at this large resort with many amenities. The rooms were spacious and very clean, while the entertainment and facilities were great for relaxing. However, the food quality at the buffet didn't meet my expectations, and there were issues with shade around the pool, leading to early bed savers. Overall, I enjoyed my time and would consider returning despite a few drawbacks.

Rooms

9.0

The rooms were spacious and spotless, with a well-stocked mini bar that was replenished daily. The air conditioning worked perfectly, keeping everything comfortable during my stay.

Service

8.0

Service was commendable as the staff worked tirelessly to keep things clean and provide assistance. However, there were moments of confusion with requests that slowed things down.

Location

10.0

The resort is set right by a beautiful beach, making it convenient to enjoy the sun and sand. The layout is expansive, with plenty of attractions nearby.

Dining

6.0

While there were many dining options, the buffet food quality was disappointing and led to some illness. Fortunately, a la carte options were delightful and much better.

Facilities

8.0

The facilities are impressive, with numerous pools to choose from and lots of activities available. However, the limited shaded areas made lounging challenging.