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07Sept2025Select date
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, Mexico, 77710

Grand Riviera Princess is a 5-star resort featuring 674 elegant rooms and 15 pools, offering direct beach access and diverse facilities catered for families. The hotel features an all-inclusive service and is known for its comprehensive gastronomic options across multiple restaurants and bars.

Rooms & Amenities

The hotel offers various accommodations, including Deluxe Junior Suites and Family Club Deluxe Junior Suites, designed for family comfort and luxury. Some rooms feature direct pool access and private whirlpools. For premium experiences, guests can choose the Platinum and Laguna Villa Suites, offering exclusive services.

Dining & Beverage Options

Grand Riviera Princess hosts seven themed restaurants serving international cuisine, including Mexican, Italian, and Asian dishes. The hotel also features nine bars, with options like a pool bar and a beach bar, for a variety of drink selections.

Leisure & Family Activities

Leisure facilities include a 300m² gym, tennis and multipurpose courts, and organized activities like aqua aerobics. For children, there are mini clubs, craft activities, and dedicated pools. The extensive outdoor areas enhance recreation options for guests of all ages.

Location & Services

Conveniently situated near popular attractions like Tulum and Cancun, Grand Riviera Princess provides daily shuttles to Playa del Carmen's center. The hotel features 10 function rooms for events and weddings, along with facilities designed for guests with reduced mobility.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Junior Suite Pool Access Only 13 years old
Max:
2 persons
605 sq. feet 
Bed options:
1 King-size bed
Shower
Bathtub
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Laguna VIlla Suite Adults Only 18 years old
Max:
2 persons
700 sq. feet 
Bed options:
1 King-size bed
Shower
Bathtub
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Junior Suite
Max:
2 persons
520 sq. feet 
Bed options:
2 Double beds
Shower
Balcony
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Price and Room Availability

Check availability and prices for your dates now!


Getting around

Comprehensive guide to transport options for seamless travel

City Centre
Playa del Carmen 3.9 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 6.2 mi
Cancun (CUN) 31.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • Smoking allowed in designated areas
  • Free Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Canoeing
  • Tennis court
  • Billiard tables
  • Darts
  • Table tennis
  • Archery
  • Sports trainer

Guest Parking

  • Dryer

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Board games
  • Children's menu
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Night club
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Dryer

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, Mexico, 77710
Map view
Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, Mexico, 77710
Nearby
Punta Bete
3000 ft
Restaurants
Koh Thai
4100 ft
Predio El Limonar fraccion 2
La Brasserie
4100 ft
El Limonar 1 Dentro del Hotel The Fives
Oka - Sushi Bar
4100 ft
Predio El Limonar fraccion 2
Club de Playa Selvamar
3700 ft
Playa Xcalacoco
La Marea
4000 ft
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6

Reviews and Ratings

Reviews from guests about their experience.
84%
loved their spa retreat and can’t wait to return.
8.4/10
Great
Rooms
8.8
Location
9.0
Service
7.4
Dining
6.4
Guest reviews
8.4/10
based on 5 reviews
7.8
7.8/10 based on 1536 reviews
Isabella
United Kingdom, January  2025
7.4/10

I had a good time at this hotel, especially with my family. The resort itself is expansive, offering a mix of lively and quiet pools. The rooms were clean and spacious, but the dining experience fell slightly short in terms of flavor. Overall, while I enjoyed my stay, some aspects could be improved for a more enjoyable experience.

Rooms
8.0
The rooms were clean, spacious, and maintained brilliantly.
Service
7.0
The staff worked hard to keep everything clean and provided decent service, but they seemed a bit overwhelmed at times.
Location
8.0
The resort is quite large, giving you plenty of space to explore, although it can feel a bit overwhelming due to its size.
Dining
6.0
The dining options were more about quantity than quality, but we did find some enjoyable meals.
Facilities
8.0
The resort had a range of pools, some quieter than others, which was a nice touch.
Alex
United Kingdom, November  2024
8.2/10

This hotel was an amazing getaway, with a stunning beach and well-maintained grounds. The cleanliness was top-notch, and the room was spacious and luxurious. While the buffet dining was plentiful and the options were diverse, a few of the specialty restaurants fell short of expectations. The staff was very friendly, but some service aspects could have been improved, like handling large party reservations. Overall, it was a fantastic stay with great activities.

Rooms
9.0
The room was spacious, clean, and luxurious, with excellent air conditioning to cool off after a long day.
Service
7.0
Staff provided very friendly and attentive service, though some were a bit rigid with reservations.
Location
10.0
The hotel is located right by the beautiful beach, which was just perfect for relaxing and swimming.
Dining
7.0
The buffet had great variety and was always hot, but the dining reservations at specialty restaurants could be a hassle.
Facilities
8.0
The pool area and entertainment options were enjoyable, especially with fun activities like foam parties and aqua aerobics.
Jackson
United Kingdom, November  2024
7.8/10

We had a fantastic time at this large resort! It offered so much space and plenty of options when it came to pools and dining. The rooms were spacious and well-maintained, but the food could use a bit more flavor. Despite some hiccups with service at the a la carte restaurants, we enjoyed our stay overall.

Rooms
9.0
The rooms were clean, large, and well maintained, with great shower pressure.
Service
7.0
While the bartenders were amazing and attentive, the service at the a la carte restaurants was a bit slow and could use improvement.
Location
8.0
The resort occupies a great area with access to various amenities, but be prepared for some walking as it's quite expansive.
Dining
6.0
The food at the buffets was mediocre, but some a la carte restaurants like the Japanese one were enjoyable despite the service delays.
Facilities
9.0
The numerous pools catered to both quiet relaxation and lively fun, and the overall cleanliness of the resort was impressive.
Jacob
United Kingdom, October  2024
8.2/10

We had a wonderful stay at the Platinum area, enjoying its private pool, bar, and easy access to the beach. The jacuzzi in our room was a fantastic surprise, and the food options were decent overall, though some dining experiences fell short. The beach and pool areas were lovely, but the food quality could be improved for a better overall experience.

Rooms
9.0
Our room was spacious and included two jacuzzi tubs, one in the bathroom and another on the balcony, which added a luxurious touch to our stay.
Service
8.0
The service was generally attentive, especially in the Platinum area where we received room service and drink service by the pool.
Location
9.0
The location was great with the Platinum area close to both the main pool and the beach, making it convenient for relaxation.
Dining
7.0
While the breakfast buffet was nice, some sit-down restaurants did not meet our expectations. The Chill Out Zone offered the best food experience.
Facilities
8.0
The facilities, especially the Platinum pool and beach area, were well-kept and offered nice amenities, but we faced some challenges with sunbed availability.
Christian
United Kingdom, October  2024
8.2/10

My stay was quite pleasant overall at this large resort with many amenities. The rooms were spacious and very clean, while the entertainment and facilities were great for relaxing. However, the food quality at the buffet didn't meet my expectations, and there were issues with shade around the pool, leading to early bed savers. Overall, I enjoyed my time and would consider returning despite a few drawbacks.

Rooms
9.0
The rooms were spacious and spotless, with a well-stocked mini bar that was replenished daily. The air conditioning worked perfectly, keeping everything comfortable during my stay.
Service
8.0
Service was commendable as the staff worked tirelessly to keep things clean and provide assistance. However, there were moments of confusion with requests that slowed things down.
Location
10.0
The resort is set right by a beautiful beach, making it convenient to enjoy the sun and sand. The layout is expansive, with plenty of attractions nearby.
Dining
6.0
While there were many dining options, the buffet food quality was disappointing and led to some illness. Fortunately, a la carte options were delightful and much better.
Facilities
8.0
The facilities are impressive, with numerous pools to choose from and lots of activities available. However, the limited shaded areas made lounging challenging.
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Check-in
07Sept2025Select date
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08Sept2025Select date
Rooms and Guests2 Guests, 1 Room